Signing in should take seconds, and keeping your account protected should be just as straightforward. This guide walks through every part of logging in to BigDrago Casino, from the first time you enter your details to what happens if you forget your password or your account is temporarily locked.
Your login uses the email address and password you chose during registration. There is no separate username to remember.
Signing in step by step
Logging in works the same way on desktop, tablet and phone:
- Open our site and select Log in at the top of the page.
- Enter the email address you registered with.
- Enter your password. Passwords are case-sensitive, so check that Caps Lock is off.
- If you have switched on two-factor authentication, enter the 6-digit code from your authenticator app.
- Select Log in. You will land in the lobby with your balance and any active offers shown in your account menu.
If the page does not respond, refresh it once and try again. For anything that keeps failing, our troubleshooting guide covers the most common causes.
Remembering your device
On a private device you may tick the option to stay signed in. We still ask for your password again after a period of inactivity, and you should never use this option on a shared or public computer.
Two-factor authentication (2FA)
Two-factor authentication adds a second check on top of your password. Even if someone learned your password, they could not get into your account without the code generated on your phone.
How to switch it on
- Log in and open Account > Security.
- Select Enable two-factor authentication.
- Scan the QR code with an authenticator app such as Google Authenticator, Microsoft Authenticator or Authy.
- Enter the 6-digit code shown in the app to confirm the link.
From then on, each login asks for a fresh code. Codes refresh every 30 seconds, so if one is rejected, wait for the next and enter it promptly. If you change phones, switch 2FA off in your security settings before you reset the old handset, or contact our support team, who will verify your identity before removing it.
Forgotten password and locked accounts
Resetting your password
If you cannot remember your password, select Forgotten password? on the login screen and enter your registered email address. We will send you a reset link straight away. The link is valid for 60 minutes and can only be used once. If it expires, simply request a new one.
When choosing a new password, use at least 10 characters with a mix of letters, numbers and symbols, and avoid reusing a password from another website. Check your spam or junk folder if the email has not arrived within a few minutes.
Why an account locks
To protect you from anyone trying to guess your password, your account locks automatically after five failed login attempts in a row. The lock lasts 30 minutes, after which you can try again. If you are unsure of your password, it is quicker to use the reset link than to keep guessing.
If you did not make those attempts yourself, change your password as soon as the lock lifts, switch on 2FA and let our support team know so we can review recent activity on your account.
| Situation | What happens | What to do |
|---|---|---|
| Wrong password | Login refused | Check Caps Lock, then try again or reset |
| Five failed attempts | Account locked for 30 minutes | Wait, or use the password reset link |
| Reset link expired | Link stops working after 60 minutes | Request a new link |
| 2FA code rejected | Code expired or phone clock out of sync | Wait for a fresh code, check your phone’s time settings |
Logging in on mobile
Our casino runs directly in your mobile browser, so there is nothing to download. Open the site in Safari on iPhone or iPad, or Chrome on Android, and log in exactly as you would on a computer. Every slot, live table and cashier feature is available on mobile.
Adding the web app to your home screen
For one-tap access, you can install the site as a home-screen web app:
- iPhone and iPad: open the site in Safari, tap the Share icon and choose Add to Home Screen.
- Android: open the site in Chrome, tap the three-dot menu and choose Add to Home screen or Install app.
The shortcut opens a full-screen version of the site with the same login and balance.
Staying safe when you log in
Most account problems can be avoided with a few simple habits:
- Only log in through our genuine web address, and type it yourself or use your saved shortcut rather than following links in unexpected emails or messages.
- We will never ask for your password or 2FA code by email, phone or live chat. Anyone who does is not us.
- Keep your device’s operating system and browser up to date.
- Log out when you finish, especially on a shared device.
- Use a unique password and a password manager if you find it hard to remember several.
Before your first withdrawal you will also need to complete identity verification. Our KYC guide explains which documents to have ready so the process is quick.
If you ever spot a login you do not recognise, change your password immediately and contact our support team through 24/7 live chat or at support@bigdragoo.com.
Safer gambling: You must be 18 or over to play. If gambling stops being fun, set limits in your account, visit BeGambleAware for free advice, or register with GAMSTOP to block access to all UK-licensed gambling sites.