Every gambling operator licensed and regulated by the UK Gambling Commission must confirm who its customers are before they play. At BigDrago Casino most of this happens automatically within a couple of minutes of registering, but some accounts need a quick document upload. This guide explains what we ask for, why, and how to get it approved first time.
KYC stands for “know your customer”. It is the same kind of check your bank carries out, and it protects you as much as it protects us.
Why UK casinos verify identity
UK rules require us to verify your age, name and address before you can deposit or play any game, including free-to-play demos. There are four main reasons:
- Preventing underage gambling. Nobody under 18 can open or use an account.
- Stopping fraud. Verification makes it far harder for someone to open an account in your name or use your payment details.
- Supporting safer gambling. Confirmed identities let self-exclusion schemes such as GAMSTOP work properly.
- Meeting anti-money-laundering law. We must understand where larger sums of money come from.
When you register, we run an automatic age and identity check against trusted UK data sources. For most players this completes in under two minutes and no documents are needed at that stage. Your first withdrawal does, however, require a fully verified account, which is why it pays to complete everything early. Our withdrawals guide explains how this fits into your first cash-out.
Documents we accept
Proof of identity
One of the following, valid and in date:
- Passport
- UK photocard driving licence
- National identity card
Proof of address
One document showing your full name and current UK address, dated within the last three months:
- Utility bill (gas, electricity, water or broadband)
- Bank or building society statement
- Council tax bill
| Check | Accepted documents | Key requirement |
|---|---|---|
| Identity | Passport, UK photocard driving licence, national ID card | In date, all four corners visible |
| Address | Utility bill, bank statement, council tax bill | Dated within 3 months, name and address match your account |
| Source of funds | Payslips, bank statements | Shows the origin of the money you deposit |
| Liveness | Selfie taken in your browser | Requested for some accounts only |
Mobile phone bills, screenshots of online banking without your name, and envelopes are not accepted as proof of address.
How to upload your documents
- Log in and open Account > Verification.
- Choose the document type you are uploading.
- Take a clear photo or upload a scan or PDF from your device.
- Submit the file. You will see its status change to “Under review”.
If you need help signing in first, see our login guide.
Tips for a first-time approval
- Photograph the whole document on a plain, dark surface, with all four corners in shot.
- Use good, even lighting and avoid flash glare on passports and photocards.
- Make sure every word is readable. Blurred or cropped images are the most common reason for a rejection.
- Upload the full page of a bill or statement, not just the address section.
- Do not edit, filter or black out any part of the document unless we specifically ask you to.
Selfie liveness check
For some accounts we ask for a short selfie check in your browser. You will be asked to look at the camera and follow a simple on-screen prompt. This confirms that the person holding the account matches the photo ID. It takes less than a minute and works on any modern phone or laptop camera.
How long verification takes
Automatic checks at registration usually finish in under two minutes. When documents go to our team for a manual review, we complete it within 24 hours, and usually much faster. You will receive an email and an on-site notification as soon as each document is approved or if we need anything else.
Rejected documents and source of funds
Common reasons for rejection
- The document has expired, or a bill is older than three months.
- The name or address does not match the details on your account.
- The image is blurred, cropped or too dark to read.
- The file shows only part of the document.
If a document is rejected, the notification tells you why. Simply upload a corrected version in the same section. If your address has changed since you registered, contact support so we can update your account before you upload new proof.
Source of funds checks
For larger deposits or higher levels of play, we may ask you to show where your money comes from. This is a legal requirement and is also part of how we check that your gambling remains affordable. Recent payslips or bank statements covering the last three months are usually enough. Our team will tell you exactly what is needed and treat everything you send in confidence.
How we protect your data
Your documents are transmitted over encrypted connections and stored securely with restricted access. They are used only for verification, fraud prevention and legal compliance, and are never sold or shared for marketing. We handle all personal data in line with UK GDPR and the Data Protection Act 2018, and you can ask us what we hold about you at any time through our support team or at support@bigdragoo.com.
Safer gambling: Play is for over-18s only. If you feel you need a break, use our deposit limits and time-outs, get free support from BeGambleAware, or self-exclude from all UK-licensed sites with GAMSTOP.
